Who are "They"? Vol 3, No. 24

“They” say change is good, but who are “they”? You often hear that “they” want rain or snow on a certain day, but who are “they”? “They” must be the people who never venture outside their home, therefore, there is no need for them to deal with change or inclement weather :-)

“They” would be correct if they said LANta is changing some of their bus routes and bringing them into the 21st century. Effective August 29, 2011, the bus operators, as well as some passengers, may have some misgivings about the change. Even though three might be some hick-ups in the beginning, LANta is trying hard to make the transition as smooth as possible for everyone concerned.

LANta is consolidating its 40 route system into 32 routes, eliminating a few route segments where ridership has been very low. For the most part, LANta’s route structure will remain intact with the most significant change coming in how route segments are connected with one another. This change that “they” are working on will help make public transportation in the Lehigh Valley more user-friendly and convenient for everyone.

Most routes will continue operating from 5:30 a.m. to 6:30 p.m. with select routes operating into the evening hours. Routes will continue to operate every hour with some operating every half hour in the peak times. There has been significant improvement to service on Sundays and in the evening hours. More routes will operate into the evening hours and on Sundays.

While many riders will see little or no change to their existing trips, others may see more significant changes so make sure to check the new timetables. These new timetables should be out to the public by August 15, 2011. At that time they will be on the buses, at major transfer points, or you can call 610-776-7433 to have one mailed to you. It is anticipated that the new schedules will be online at www.lantabus.com by the end of the first week of August.

All LANta Departments are preparing for this change. It is important for LANta’s Maintenance Department to service each bus when it arrives back at the garage readying the bus to serve the public the next day. The Maintenance Department has adjusted its work schedule to respond to the fact that more buses will be returning to the garage in the late night hours.

LANta’s Customer Service Department is working hard to prepare for the major changes coming. LANta’s Customer Service Representatives help answer all sorts of questions each day from LANta riders. Given the changes, Customer Service expects a high volume of calls and also expects that each call will last longer than normal due to the need to explain the new route structure. LANta’s customer service representatives appreciate everyone’s patience during this transition period.

The first week of the bus changes, LANta “Ambassadors” will be at many of the highly frequented bus stops to help passengers with the new route structure and make sure everyone knows how they can make their trip.

LANta’s goal is to make the transition as smooth as possible for everyone concerned.

Check out the new route guides and timetables on the 'net ... click here

Click here for a handy conversion guide from the old route naming system to the new.